Customer complaints & feedback procedure

We welcome complaints and feedback here at The Purple Collective! Why? Because then we have a chance to better our service and products for you! We want you to be happy with your purchase and experience with us. If something isn’t right, please follow these simple steps to let us know.

Step 1: Contact Us

Send us an email at enquiries@thepurplecollective.com.au with:

• Your name (if you wish to remain anonymous leave your name blank)

• Invoice number (If applicable)

• Provide relevant details describing the issue to help us understand your concerns

• Photos, if needed, to show the problem

• The outcome you are seeking

We’ll reply within 3 business days.

Step 2: Our Response

We’ll review your complaint/feedback and respond with a solution within 7 business days

Possible solutions may include:

• Replacement of the product

• Refund 

• Acknowledgement and Improvement based on your Feedback

Step 3: Follow-Up

After resolving the issue, we’ll check in to make sure everything’s good.

Thank you for helping us improve our products and service!